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cancellation policy
In order to cancel a SPIRE Fitness class, you must cancel your reservation four hours before your scheduled evening classes (evening classes, any class with a start time after 11:59 AM) AND you must cancel your reservation ten hours before your scheduled morning classes (morning classes, any class with a start time before 11:59 AM). You can cancel your reservation in the following ways:
1. Login to your MindBody account on our SPIRE Fitness application or website and press “Unreserve”
2. Call SPIRE Fitness and have us cancel the class for you. (414) 219-9118
For classes canceled less than four hours before evening class and less than ten hours before morning classes, a late cancellation fee of $12 will be charged to your account. All no shows will be charged a fee of $22. If you do not have a card on file for such transactions, the class will be deducted from your package.
For those running late: We ask that you call the studio to let us know that you are on the way. The front desk will hold your reservation. If you do not call to let us know you are on your way, in fairness to the rest taking class, spots will be released five minutes before class begins. However, five-minutes after the class has started you will not be allowed to enter the studio. This is both for your safety and the enjoyment and focus of other students.
Contract details
Just purchased a contract?
You should be receiving an email shortly outlining the terms and conditions of your contract. Please reivew carefully and approve online. This contract automatically renews. To cancel, notify SPIRE in writing at hello@spire-fitness.com at least ten days in advance of the new cycle. Please also be aware of our cancellation and no show policies. Please note cancellation fees will apply if you cancel early.
If you do not receive an email you can review and accept your contract agreement by following the steps below.
1. Log into your MINDBODY Account here.
2. After Logging in a pop-up with your agreement will appear.
3. Please review the agreement and check the box "I Agree With The Above Terms".
4. Then click resolve.
Waitlist Policy
If your preferred class time is completely booked, we highly recommend placing yourself on the waitlist. As spots open up, they are assigned to waitlisted clients in the order in which they registered. Please purchase a class or package before signing up on the waitlist. The class will be returned to your account for future use if you are not added into class. We do not provide refunds for SPIRE Fitness class purchases.
If a spot becomes available, you will receive notification from SPIRE Fitness via email confirming your automatic enrollment (note: please check your SPIRE account to be sure your email address is correct). You also have the option to enroll in text message reminders. Ask the front desk for more information.
If you are no longer interested in a class for which you are on the waitlist, please remove yourself from the waitlist (online or by emailing the studio at reservations@spire-fitness.com) to avoid a late cancellation charge of $12 or losing your credit.
Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Your account will be charged upon confirmation of a spot in class.
You will be charged a $22 no show fee for holding a waitlist spot should you receive one and not show up for class.
Please note the waitlist is no longer applicable four hours prior to the class start of evening classes and ten hours prior to the class start of morning classes. Keep checking our website for last minute openings. Class availability can be viewed online at spire-fitness.com.