In order to better serve our early risers, we have updated our late cancellation policy for our morning classes. Long gone are the days of waking up early to see if you have been added into class from the waitlist. Now our SPIRE Squad can comfortably check their class status before their heads hit the pillow for a good night's rest.
This new cancellation policy with go into effect starting on August 1, 2016. Please make sure to review our new policy carefully to avoid charges.
Class Cancellation Policy
In order to cancel a SPIRE Fitness class, you must cancel your reservation four hours before your scheduled evening classes (evening classes, any class with a start time after 11:59 AM) AND you must cancel your reservation ten hours before your scheduled morning classes (morning classes, any class with a start time before 11:59 AM). You can cancel your reservation in the following ways:
1. Login to your MindBody account on our SPIRE Fitness application or website and press “Unreserve”
2. Call SPIRE Fitness and have us cancel the class for you. (414) 219-9118. We open 30 minutes before the start of classes and close 45 minutes after the last class ends.
For classes canceled less than four hours before evening class and less than ten hours before morning classes, a late cancellation fee of $10 will be charged to your account. All no shows will be charged a fee of $19. If you do not have a card on file for such transactions, the class will be deducted from your package.
For riders running late: We ask that you call the studio to let us know that you are on the way. The front desk will hold your reservation. If you do not call to let us know you are on your way, in fairness to our riders, bikes will be released five minutes before class begins. However, five-minutes after the class has started you will not be allowed to enter the studio. This is both for your safety and the enjoyment and focus of other riders.
If your preferred class time is completely booked, we highly recommend placing yourself on the waitlist. As spots open up, they are assigned to waitlisted clients in the order in which they registered. Please purchase a class or package before signing up on the waitlist. The class will be returned to your account for future use if you are not added into class. We do not provide refunds for SPIRE Fitness class purchases.
If a spot becomes available, you will receive notification from SPIRE Fitness via email confirming your automatic enrollment (note: please check your SPIRE account to be sure your email address is correct). You also have the option to enroll in text message reminders. Ask the front desk for more information.
If you are no longer interested in a class for which you are on the waitlist, please remove yourself from the waitlist (online or by emailing the studio at firstname.lastname@example.org) to avoid a late cancellation charge of $10 or losing your credit.
Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Your account will be charged upon confirmation of a spot in class.
You will be charged a $19 no show fee for holding a waitlist spot should you receive one and not show up for class.
Please note the waitlist is no longer applicable four hours prior to the class start of evening classes and ten hours prior to the class start of morning classes. Keep checking our website for last minute openings. Class availability can be viewed online at spire-fitness.com.