In order to provide the greatest access to classes for our clients and in the interest of fairness, we enforce a strict cancelation policy. By accepting these Terms and Conditions, You acknowledge that you have read and understand the Our Cancelation Policy.**Due to a limited number of spaces available, you can change or cancel your class up to 8 hours before your scheduled classes. If you have an unlimited package and you late cancel or no show, you will be charged a the associated fee ($12.00 for late cancel and $22.00 for no show).

If you have a class package with us and you late cancel or no show, you will lose the class.

- *CLASSPASS OR GYMPASS CLIENTS please refer to your party’s cancellation policy. You will **not** be charged by SPIRE Fitness

There are several ways you can late cancel. The easiest and most effective way is to cancel your reservation online.

1.         Login to your MINDBODY account on our SPIRE Fitness application or website and press “Unreserve”

2.         Email us at hello@spire-fitness.com

3.    Call SPIRE Fitness and have us cancel the class for you. (414) 219-9118

When canceling your classes please confirm your cancellation has been processed. If you are signed up for email reminders and notifications, you will receive an email confirming your cancellation. If you have not received an email, call or email the studio to confirm.

We ask that you call the studio to let us know that you are on the way. The front desk will hold your reservation. If you do not call to let us know you are on your way, in fairness to our riders, bikes will be released five minutes before class begins. However, five-minutes after the class has started you will not be allowed to enter the studio.  This is both for your safety and the enjoyment and focus of other riders. First-time riders/rowers will not be allowed to join class after class has begun.

If your preferred class time is completely booked, we highly recommend placing yourself on the waitlist. As spots open up, they are assigned to waitlisted clients in the order in which they registered. Please purchase a class or package before signing up on the waitlist. The class will be returned to your account for future use if you are not added into class. We do not provide refunds for SPIRE Fitness class purchases.If a spot becomes available, you will receive notification from SPIRE Fitness via email confirming your automatic enrollment (note:  please check your SPIRE account to be sure your email address is correct). You also have the option to enroll in text message reminders. Ask the front desk for more information.If you are no longer interested in a class for which you are on the waitlist, please remove yourself from the waitlist (online or by emailing the studio at reservations@spire-fitness.com) to avoid a late cancellation charge of $12 or losing your credit.Class reservations cannot be interchanged. If you are scheduled for one class and receive a spot from a waitlisted class, please cancel one of them at least 4 hours prior to the class start time for evening classes and 10 hours prior to the class start time for morning classes to avoid being double charged. Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Your account will be charged upon confirmation of a spot in class. You will be charged a $22 no show fee for holding a waitlist spot should you receive one and not show up for class. Keep checking our website for last minute openings. Class availability can be viewed online.

Please email us at hello@spire-fitness.com ten days prior to your next billing date if you would like to terminate your contract. Please note termination fees will apply for early terminations.

You can update your billing information in a matter of seconds. Here's all you need to do:

1. Go (here).

2. Log in.

3. Click the "My Info" Tab.

4. The middle column will say "billing information."

5. Edit your billing information and add your credit card information.

6. Save your information.

We allow clients to freeze their monthly contracts for a minimum of four weeks and a maximum of three months. Accounts can only be frozen with pricing options that have recurring monthly payments (3-month contracts, 6-month contracts, or 12-month contracts). There is a $40.00 fee associated with freezing your account.

If you would like to freeze your account please email us at hello@spire-fitness.com with the following items.

1. The reason you need your account frozen.

2. Start date for freeze.

3. Approval to charge your credit card the $40.00 freeze fee.

4. End date of freeze.

Accounts will be frozen and access to classes will be restricted during your membership freeze.

Yes. We do allow class package sharing for family members. We do not allow the sharing of monthly unlimited memberships. If you would like to share you class package with another person, please email us at hello@spire-fitness.com or ask for assistance at the front desk

If your employer offers a flexible spending account (FSA) or Health Savings Accounts (HSA), your Spire membership may be eligible for reimbursement via those pre-tax funds.

Both FSA and HSA plans cover “qualifying healthcare expenses”, including eligible medical, dental, and vision expenses for yourself, your spouse, and eligible dependents. Many policies allow you to use those pre-tax funds to purchase fitness services under certain circumstances.
If you exercise to prevent or treat a (long list of) medical conditions (like depression, anxiety, chronic fatigue, insomnia, obesity, infertility, diabetes, heart disease and more), you may be able to use your pre-tax HSA/FSA funds for Spire.

To do so, you’ll need a Letter of Medical Necessity from a licensed provider to confirm that your expense qualifies as a medical expense. There are a few ways to determine if you are eligible and receive that letter if so:

1. Talk with your doctor. If you qualify, your doctor will need to provide you with a Letter of Medical Necessity.

Once you receive this letter, you can submit for reimbursement for subsequent membership charges via your HSA/FSA administrator. If you are unsure who your HSA/FSA administrator is, consult your employer’s HR department. Most HSA/FSA online platforms will have a dedicated section for reimbursements or claims. Navigate to this section, submit your claim, and await confirmation. Once confirmed, you can repeat this process each billing cycle moving forward. A letter of medical necessity is valid for one year from the date of signature.

2. Use an online service. There are services like TrueMed that streamline the process for users to make it as seamless as possible for a one-time fee of $15-$30. These services partner with a network of medical practitioners who can issue Letters of Medical Necessity to eligible candidates and facilitate consultations online. Please click either of the above links to find the service best for you.

We hope this helps! Feel free to reach out to hello@spire-fitness.com with any questions.

Yes! Email us at events@spire-fitness.com to learn more about private events or group bookings.